Delivery is FREE for purchases above RM300 in one single receipt and to one location. (Within Semenanjung Malaysia only)
For purchases below RM300, there will be a flat delivery charge of RM15 per location. This additional surcharge will be reflected during checkout.
3 to 5 business days for delivery. Due to the Covid19 situation, delivery companies are facing manpower shortage during this period. Delivery time is from Mon to Fri, 10am to 6pm.
Deliveries on weekends and public holidays can be arranged on a case to case basis. You can select the preferred date and time that you wish to have your order delivered. We will get in touch with you should we require more time to get your order sorted. It will usually take 3 business days.
Please contact us or email firstname.lastname@example.org if you have any special requests. Delivery schedule is based on stock availability and delivery time slots.
International orders are sent with DHL, Gdex, Ninjavan, PosLaju or other international shipping option. The estimated shipping fees are shown when you checkout your cart. We do not ship via express to PO boxes.
We do not take any responsibility for any delay or lost items in transits during delivery.
All orders placed and paid after 12pm on Friday to Sunday will be processed Monday or Tuesday the following week.
We take 1 business day to process the order before it is shipped out of our fulfillment center.
We do random credit card checks occasionally for security purposes for ordered paid by credit cards.
We ship to most countries in the world, if your country is not on the list below, please email us on email@example.com or Whatsapp +6019-8605004 during office hours.
What happens if I'm not at home (or at the address I provided) to receive the delivery?
If nobody is present to receive the items at the stipulated address, the courier company will give you a call to reschedule a time to re-deliver at your convenience.
Why did my order take longer than the stipulated timing?
We do our best to ensure every order gets delivered as planned. However, there are factors that may cause delivery delays from our courier partners. We seek your understanding in this matter and you can rest assure that we seek to minimize such delays. Please note that we are not held liable for any delay in delivery that is not within our control.
Returns & Exchanges
There is strictly no return or refund on all purchases with the exception of manufacturer’s defects. Items with manufacturer’s defects must be returned in the original packaging within 7 days from the date of receipt. This can be exchanged for a similar value item or refunded at the purchase price. The refund will be processed in accordance with the original payment mode, for example, to be credited back to your PayPal account or bank account.
Delivery charges and/or handling charges are non-refundable. Any additional delivery charges incurred are to be borne by the customer.
Please note that we cannot accept returns on used merchandise or items damaged through normal wear and tear.
How to return a defective item?
Please email our Customer Service at firstname.lastname@example.org indicating the reason for return and whether you would prefer an exchange or a refund of the item. Proper documentation is needed from us before any return/refund can be performed online.