Delivery is FREE for purchases above RM300 (WM) in one single receipt and to one location.
For purchases below RM300, there will be a delivery charge of RM6.29 (WM) per location. This additional surcharge will be reflected during checkout.
Bulky item shipping charges vary depends on location, please click here to get more information.
7 to 10 business days for delivery. Due to the Covid19 situation, delivery companies are facing manpower shortage during this period. Delivery time is from Mon to Fri, 10am to 6pm.
Deliveries on weekends and public holidays can be arranged on a case to case basis. You can select the preferred date and time that you wish to have your order delivered. We will get in touch with you should we require more time to get your order sorted. It will usually take 3 business days.
Please contact us or email email@example.com if you have any special requests. Delivery schedule is based on stock availability and delivery time slots.
International orders are sent with DHL, Gdex, Ninjavan, PosLaju or other international shipping option. The estimated shipping fees are shown when you checkout your cart. We do not ship via express to PO boxes.
We do not take any responsibility for any delay or lost items in transits during delivery.
All orders placed and paid after 12pm on Friday to Sunday will be processed Monday or Tuesday the following week.
We take 1 business day to process the order before it is shipped out of our fulfillment center.
We do random credit card checks occasionally for security purposes for ordered paid by credit cards.
We ship to most countries in the world, if your country is not on the list below, please email us on firstname.lastname@example.org.
What happens if I'm not at home (or at the address I provided) to receive the delivery?
If nobody is present to receive the items at the stipulated address, the courier company will give you a call to reschedule a time to re-deliver at your convenience.
Why did my order take longer than the stipulated timing?
We do our best to ensure every order gets delivered as planned. However, there are factors that may cause delivery delays from our courier partners. We seek your understanding in this matter and you can rest assure that we seek to minimize such delays. Please note that we are not held liable for any delay in delivery that is not within our control.
Returns & Exchanges
There is strictly no return or refund on all purchases with the exception of manufacturer’s defects. Items with manufacturer’s defects must be returned in the original packaging within 7 days from the date of receipt. This can be exchanged for a similar value item or refunded at the purchase price. The refund will be processed in accordance with the original payment mode, for example, to be credited back to your PayPal account or bank account.
Delivery charges and/or handling charges are non-refundable. Any additional delivery charges incurred are to be borne by the customer.
Please note that we cannot accept returns on used merchandise or items damaged through normal wear and tear.
How to return a defective item?
Please email our Customer Service at email@example.com indicating the reason for return and whether you would prefer an exchange or a refund of the item. Proper documentation is needed from us before any return/refund can be performed online.
AD HOC DELIVERY FEE FOR BULKY ITEMS
Our shipping charges for bulky items (Sleepthetic™ Adjustable Bed Base and ALYA™ Adjustable Bed Base) vary depends on location.
Return shipping policy for bulky items (MattX™ Mattress, Sleepthetic™ Adjustable Bed Base and ALYA™ Adjustable Bed Base):
You can send us an email to firstname.lastname@example.org with your order number and the reason for your return. We will arrange for a time to pick up the mattress from you and we would either donate or sell it to a local charity or a secondary market.
Adjustable Bed Base
There will be a total charge of 25% of the total price paid (or depending on other states outside KL), as well as shipping charges for 2-way delivery (exp. Klang Valley RM300 x 2 ways) through our logistic partner, which is non-refundable. There could be more charges for delivery if there is only staircase and no lift landing on your unit. We will deduct the cost of the delivery and refund you the balance.
Return delivery fee for Adjustable Bed Base:
Klang Valley RM300
-Klang, Petaling, Gombak, Kuala Lumpur, Hulu Langat, Kuala Langat
Delivery fees vary based on location:
1. Outside Klang Valley (Hulu Selangor, Kuala Selangor) RM350
2. Negeri Sembilan RM650
3. Melaka RM900
4. Perak RM1100
5. Pahang RM1100
6. Pulau Pinang RM1400
7. Johor Bahru RM1450
8. Kelantan RM1600
9. Kedah RM1600
10. Perlis RM1650
11. Terengganu RM1650
Delivery is based on Monday to Saturday, 9am to 6pm
There will be no fees deducted from your account, and you will receive 100% of your money back. However, you will be charged RM230 for delivery through our logistics partner, which is non-refundable. The 2-way delivery will be charged. We will deduct the cost of the delivery and refund you the balance.